# Subscription Service
Welcome to our subscription service documentation. We offer a flexible subscription model to access our premium features. Our payment processing is powered by Stripe, ensuring secure and reliable transactions.
# Subscription Plans
We offer two main subscription plans:
- Annual Subscription: $25/year
- Monthly Subscription: $5/month
Both plans come with a 7-day free trial period, allowing you to experience our premium features before committing to a payment.
# What's Included
| Feature | Free | Subscriber |
|---|---|---|
| View live scores | Yes | Yes |
| Athlete competition history | Limited | Full access |
| Host meets with Scorsync Live | No | Yes |
| Push live scores to spectators | No | Yes |
| Meet analytics and reports | No | Yes |
# Starting Your Subscription
To start your subscription, please follow these steps:
- Visit the subscription creation page at https://scorsync.com/subscriptions/create (opens new window).
- Choose your preferred subscription plan.
- If you have a promo code, enter it in the designated box to apply a discount to your subscription.
- Complete the checkout process to start your subscription.
# Managing Your Subscription
# Canceling Your Subscription
You have the flexibility to cancel your subscription at any time. There are two ways to cancel your subscription:
Through Our Website:
- Visit your billing page at https://scorsync.com/billing (opens new window).
- Follow the instructions to cancel your subscription.
Via Email:
- Send an email to support@scorsync.com with your request to cancel the subscription.
- Please include your account details to help us process your request quickly.
# Updating Subscription Details
If you need to update your subscription details, such as changing your plan or updating payment information, please visit https://scorsync.com/billing (opens new window). If you encounter any issues or have specific requests, feel free to contact our support team at support@scorsync.com.
# Frequently Asked Questions
# When am I billed?
Your billing cycle starts on the day you subscribe. Monthly subscriptions renew on the same day each month. Annual subscriptions renew on the same date each year.
# What happens if my payment fails?
Stripe will automatically retry failed payments over several days. You'll receive email notifications about the payment issue. Your access continues during this grace period. If payment cannot be collected, your subscription will be canceled.
# What happens when I cancel?
When you cancel, you retain access to premium features until the end of your current billing period. After that, your account reverts to the free tier. Your data is not deleted.
# Can I get a refund?
Subscriptions are non-refundable. However, you can cancel anytime to prevent future charges, and you'll keep access until your current period ends.
# Can I switch between monthly and annual?
Yes. Visit your billing page (opens new window) to change plans. When switching to annual, you'll be credited for any unused time on your monthly plan.
# Support
Our support team is here to help you with any questions or issues you may encounter. Please don't hesitate to reach out to us at support@scorsync.com for assistance.